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Edit Product Information within a Quote - Knowledgebase / Orders - ESP+

Edit Product Information within a Quote

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To edit the product information within a quote, click on the meatball icon and select Edit.

What information would you like to update?

Product Details

Product Image

To add a custom image by uploading it from your computer, click on the Upload button at the bottom of the Product Image section.

Product Name (required)

The product name provided by the supplier will be automatically filled in. You can use this field to update this information.

Product Number

The product number provided by the supplier will be automatically filled in. You can use this field to update this information.

Product Category

The product category cannot be altered.

Customer Product Number

The Customer Product Number is a distinct call number for an item which is unique to your company that are different from the supplier's product number. A benefit to using customer product numbers is that they can only be utilized by your company. For example, if a customer tries to trace this product number via the internet or a competitor, it will not yield the correct product - even if said competitor is also using ESP. You can use this field to update this information.

Product Supplier

The product supplier cannot be altered but it will not appear on the customer facing quote.

Product Description

The product description provided by the supplier will be automatically filled in. You can use this field to update this information.

Product Variants

Product variants consists of the requested descriptive information about the product. Essentially, how many of each color, size, material, shape, etc. If the customer completed a quote request, the quantities and product variants may be automatically filled in but if pricing is not displayed, you can enter it in the available boxes.

Where do I get the pricing info?

If the pricing information does not display with the line item in a customer requested quote, you can use the Add Another Line Item to pull each product variant configuration (with pricing and SKU number) into the quote.

To do this, click on the Add Another Line Item link. If there are multiple applicable price grids for the line item, you will need to select a price configuration. Once you have set the configuration, use the dropdown to select the product variant you would like to include. Then, update the quantity to reflect the amount requested by the customer and delete the existing line item for that product variant.

See this in action!

How do I update what the customer sees for each product variant?

Use the arrow to expand the product variant section. The customer facing description will display for that line item within the quote. Additionally, you can use the checkboxes to hide product variant info or the trash can to remove the variant from the quote.

See this in action!

Options & Charges

The Options & Charges section includes any charges beyond the base pricing which are active on the quote, invoice, or order. The Vendor Charges section will contain any potential charges provided by the supplier so you do not need to refer to the product detail page or re-key any information; but these charges are not included in the order until you manually add them.

For example, the vendor may include a charge for a gift box. If your customer requested the product have a gift box, then this charge would apply, so you can click on the "+Add Charge" link to include on the order. If not, you do not need to take any action. The charge will remain in the Vendor Charges section and not be included on the order.

Once a charge has been moved into the Options & Charges section, you will be able to edit the information.

Decoration Details

The Decoration Details section enables you to configure the applied decoration by choosing a decorator and selecting variants.

If the customer entered details about the decoration during the quote configuration process, it will be shown at the top of this section. If the supplier provides imprinting, they will be shown as the decorator.

Types of Decoration Options

  • Applique
    An embroidered motif or cut, which can be used as a separate embroidered figure. Also, fabric, which may or may not be previously embroidered, sewn to another piece of fabric or to a garment.
  • Blank
    Alternate terms: Unimprinted, None
    The option to order the item without any imprinting or decoration.
  • Chenille
    Alternate terms: Loop Piling
    A form of embroidery, widely used in the college apparel markets, in which a large loop stitch is left on the top of the fabric. This embroidery utilizes the chain stitch described above. Uses heavy yarns of wool, cotton, or acrylic.
  • Debossed
    Depression of an image into a material such as paper, leather or suede, so the image sits below the product surface.
  • Die Cast
    Process where molten metal is injected into the cavity of a carved die.
  • Die Stamp
    Steel plate engraved with the desired image, generally used to apply a gold or silver imprint.
  • Direct to Garment Printing
    Direct to Garment Printing or DTG, utilizes specialized ink and printers to apply ink directly onto the garment itself.
  • Emblems/Patches
    Emblems and patches are representations distinctive badge which can made from a wide variety of materials and are symbolic objects.
  • Embossed
    Raising of an image on a product, accomplished by pressing the material between concave and convex dies.
  • Embroidery
    Alternate terms: Embroidered
    Design stitched onto fabric through the use of highspeed, computer-controlled sewing machines. Embroidery is also the art of creating and producing ornamental needlework consisting of designs worked on fabric with high luster threads either by hand or machine.
  • Embroidery Digitizing Services
    The process of converting artwork into a digital file that can be read by an embroidery machine.
  • Engraved
    Cutting an image into metal, wood or glass by one of three methods; computerized engraving, hand tracing or hand engraving.
  • Etched
    Imprinting method in which the product to be imaged is coated with a protective coating that resists acid. The image is then exposed, leaving bare metal and protected metal. The acid attacks only the exposed metal, leaving the image etched onto the surface.
  • Foil Stamp
    Alternate terms: Foil Stamped, Foil Stamping, Hot Stamp, Hot Stamped, Hot Stamping
    Process in which a metal plate or die is heated and then pressed against foil into a surface, causing the pigments of the foil to transfer to the surface.
  • Full Color Process
    Alternate terms: Four Color Process
    A Full Color Process is a printing process that creates color productions by overprinting screens. This is sometimes referred to as a "Four Color Process" because decorators will individually print reds, yellows, blues and blacks of variable specified intensities to create a wide spectrum of colors.
  • Heat Transfer
    Heat Transfer can involve two options:
    1. Direct-transfer process
      Imprinting method in which an image is screened onto a transfer substrate, which is then laid directly on the material to be imprinted. The image is transferred from the substrate to the material through heat and pressure.
    2. Sublimation
      Process in which a design is transferred to a synthetic fabric by heat and pressure. The heat causes the inks to turn into a gas so that they penetrate the fabric and combine with it to form a permanent imprint.
  • Hot Stamped/Hot Stamping
    Dry imprinting process in which a design or type is set on a relief die that is subsequently impressed by heat and pressure onto the printing surface.
  • Laser Etching
    Alternate terms: Laser Engraving
    Imprinting method by which art or lettering is cut into a material by a laser beam that vaporizes the portion exposed through openings in a template.
  • Lithography
    Printing process where an image is created as a positive (meaning portion to be imprinted will be raised to create image) on a plate. The plate is then covered in ink and applied to the item.
  • Monogramming
    Design composed of one or more letters, usually the initials in a name. Generally used in conjunction with embroidery.
  • Offset Printing
    Printing process in which a positive image is transferred to a rubber blanket in reverse, which in turn applies it to the surface to be printed, right reading.
  • Pad Print
    Alternate terms: Pad Printing, Tampography, Tampo Printing
    Method of imprinting in which a recessed surface is covered with ink. When the plate is wiped clean, ink remains in the recessed area. A silicone pad then presses against the plate, pulls the ink out of the recesses and is pressed directly against the product.
  • Personalization Offered
    The option to imprint the recipient's name on a particular product.
  • Rhinestones/Crystals
    The process of creating a design using rhinestones or crystals. This can be done using templated sheets and heat transferred or in conjunction with embroidery.
  • Screen Print
    Alternate terms: Screen printing, Silk Screen, Silkscreen, Silkscreening
    Imprinting method in which the image is transferred to the printed surface by ink squeegeed through a stenciled screen stretched over a frame. Screens are treated with a light-sensitive emulsion, then film positives are put in contact with the screens and exposed to light. The light hardens the emulsion not covered by the film, leaving a soft area on the screen for the squeegee to force ink through.
  • Silkscreen
    Please refer to Screen Print
  • Sold Unimprinted/Sold as Blank
    The supplier for the item will sell it without any imprinting or blank. If the supplier will only sell as blank and imprinting is needed, distributors can employ the services of a decorator company.
  • Sublimation Printing
    Alternate terms: Plastocal Transfer
    Dye transfer process where the image consists of a colored dye permanently embedded into the material surface of pores. Used to imprint messages, graphics and photographs on a variety of items, primarily mousepads, mugs, T-shirts, caps and trophy medals.
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