Frequently Asked Questions

1. What can I do if I had an issue on a Supplier transaction?
   As a Distributor, you can submit an ASI Supplier Performance Rating based upon your completed transaction.

2. How do I find more information on a Supplier beyond their ratings?
   Independent Distributor References are taken from the Distributors who have rated a Supplier via ESP on a completed transaction. These references will have the Distributor’s contact information allowing other Distributors to connect with them on additional details about the Supplier transaction. Independent Distributor References can be found in ESP on the Supplier Detail page.

3. What the Supplier is not matching the product information or pricing for a product in ESP?
   All products listed in ESP+ are subject to change without notice and Distributors should verify final pricing with the Supplier. Distributors may report issues with inconsistent product information and pricing to ASI for follow-up with the Supplier to confirm data accuracy. In ESP+, Distributors may submit an inaccuracy by clicking on the "Report a Product Discrepancy" link from the Product Detail page.

   

   In the Report a Product Discrepancy window, use the checkboxes to indicate the inaccurate data and type a description of the issue. Then, click on the Submit button.

   

4. A Supplier is selling direct to the general public. Isn't that against ASI policy?
   No, due to Anti-Trust laws of the United States government, ASI is unable to dictate or interfere with the way a company runs their business. As a trade information center of the Advertising Specialty Industry, we publish who an ASI Supplier sells to via their Marketing Policy. Marketing Policy for an ASI Supplier can be found on the Supplier Details Page on ESP Web, ESP Online, and ASI Central.

5. A Supplier is selling direct but it is not listed in their marketing policy. What can I do?
   Please contact the ASI Customer Service team and ASI will contact the Supplier to review their marketing policy to determine if changes are necessary.

6. How do I dispute a Credit Rating from a Supplier?
   Please contact the ASI Customer Service team.

Distributor/Supplier Conflicts

ASI does not provide mediation between Distributor and Supplier due to Anti-Trust laws of the United States Government. ASI is not a governing body of the specialty advertising business. As an information services organization, ASI cannot dictate nor arbitrate disputes. We encourage direct communication between Distributor and Supplier on all matters.

Please refer to the ASI Policies for more information.